Auto-Reply Handler

To create a new Auto-Reply Handler profile:

1. Above the list of existing Auto-Reply Handler Profiles, click + New. The Workspace is refreshed to show a blank Auto-Reply Handler profile screen.

2. In the "Profile Name" field, enter a name for your new Auto-Reply Handler profile.

3. The "From Address" field is used to indicate from whom the Auto-Reply message will appear to have been sent. Provide a "From Address" using one of the following methods:

   • Click the "Manual" tab, then enter an email address.

   • Click the "Data Field" tab. The Data Field drop-down menu is populated with every field in your system that's formatted with a Data Type of "Email." From this drop-down menu, select a field / table.

4. In the "Subject" line, enter the Auto-Reply email subject line.

5. In the "Message" text box, enter the Auto-Reply message.

Note: Auto-Replies do not support the use of Dynamic Content or Personalization.

6. When finished, click save.

 

To view or edit an existing Auto-Reply Handler profile:

1. When the screen is displayed, a list of all the current Auto-Reply Handler profiles is displayed in the left-hand side of the Workspace. Optionally, you can filter this list by typing in all or part of the profile name in the "Search by Name" field.

2. Click on the profile that you want to view. The Workspace is refreshed to show the details of the selected Auto-Reply Handler profile.

3. Make any necessary changes to the Auto-Reply Handler profile:

4. Enter a new profile name

• Change the "From" email address by using one of the following methods:

  • Click the "Manual" tab, then enter an email address.

  • Click the "Data Field" tab. The Data Field drop-down menu is populated with every field in your system that's formatted with a Data Type of "Email." From this drop-down menu, select a field / table.

• Change the Auto-Reply subject line.

• Change the Auto-Reply message.

5. To save your changes, click save.

 

Email Campaigns can optionally be assigned an Auto-Reply Handler profile, a Forwarding Handler profile, or both.

To assign an Auto-Reply Handler profile to a Campaign:

1. Navigate to the desired Campaign (see Campaigns for more details).

2. Click the "Setup" tab.

3. In the "Envelope" section, select "Add Reply Handlers" from the "Advanced Options" menu. The system adds a new "Reply Handlers" section to the screen.

4. From the "Reply" drop-down menu, select the desired Auto-Reply Handler profile.

If your account is not deploying automated replies as you expect, please check the following:  

• Verify that the Auto-Reply Handler is correctly added to your Campaign(s). 

• Speak with your support representative to verify that your account has been configured with the correct email address to which you expect to receive replies. This email address is configured in the Messaging back-end administration system, and is not accessbile to client users, so you'll need your support representative to assist you. 

 If the problem persists, please contact Global Support for further assistance.